Our return/exchange window is 7 days.
To be eligible for the 7-day return and exchange criteria, YOU MUST send out the package back to us within this timeframe , this time begins from the MOMENT your order has been DELIVERED to you.
For instance, if you contact us on day 7 but send out the return package on day 8, YOU WILL NOT BE ELIGIBLE FOR THE RETURN/EXCHANGE.
If a chargeback is issued for such cases, we will present our shipping and return policy to your bank, highlighting that you were informed of this policy.